Birmingham, United Kingdom
Warstone Mews, 17 Warstone Ln
N/A
+44 1212369368
Appalling. Took 3 watches in for service and repair. Asked for estimates before any work be done. Was supplied estimate for two watches but not the third as they were waiting for further information regarding a replacement part. Next I heard was that they were ready for collection! One only required a battery change (10) but when I collected it, it still wasn't working. They had carried out the repair (but not service) on second watch without giving me an estimate. Third watch I was given an estimate but thankfully they had not done the work (quoted 160 but no idea how reasonable this is as not had the opportunity to obtain estimates elsewhere as yet). They didn't return my calls on two occasions. One lady did call me and offered 50 % discount on the unauthorised repair but when I collected was only given 10 off.
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Absolutely fantastic. The owner and his lovely assistant are truly nice people and did everything possible for me to purchase my dream. I can't thank them enough for going out there way to find an extra link and fit it at no extra expense. I will be keeping in touch and will visit the shop in the near future
I just can’t fault this great shop. The lady who got my watch going again today was so helpful and offered honest advice and fantastic service. It’s no accident that they’ve been trading so long and have such a great reputation. Thanks again for your help and support !
Really helpful and let friendly people. Got just what I love.
Went in with a watch that needed repairing. Very polite and friendly but weren't able to repair without a full service. Unfortunately the price I was quoted for the full service on my Frederique Constant was 380, which is a lot more than Frederique Constant charge.
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