Norwich, United Kingdom
100 Harvey Ln
NR7 0AQ
Norwich
United Kingdom
$$
+44 1603300002
Food great. Usually food is ready when we arrive, this time had to wait longer than I wanted to. This is rare. Next time I'll up my rating to 5 stars Food is most important isn't it? And is excellent here
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I travel past several other indian takeaways to get to Quality and it never let's me down. Quality is an apt name as the food is always so tasty. Not the quickest by any means but well worth the wait.
Will start off by saying the food was decent... just a shame about the rest of the experience. Placed an order through the app which stated a specified wait time for delivery which was absolutely fine... but this is where the problems started. As the clock ticked over our delivery time, I rang the restaurant just to check on the status of our order and it was clear that they hadn't actually started cooking it, and they said it would be with us in 20 minutes, despite us having already paid and waited 75 minutes. Low and behold it didn't arrive after 75 minutes, so I rang the restaurant back. They claimed to have tried and called us (they didn't) which when I contested they quickly back tracked. So not only were they incredibly late, they also lied to us. We finally received our order 2 hours after placing from another delivery driver who was actually a pretty nice guy and not as incompetent as some of his colleagues. A really sour experience which means I will never spend another penny with these guys.
Used this Indian for years and years. Food is great tasting! Delivery usually on time although you do need to book up to 2 hrs in advance some times!
It's in the name Great food every time and the staff are brilliant Highly recommend
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