London, United Kingdom
Westferry Rd, Isle of Dogs,
N/A
Company is absolutely horrendous. They never organized a pick up time with me so I assumed they knew what they were doing and everything would be fine. We had to get through customs and wait for our luggage. If they had contacted me or had known that people traveling internationally need more time then perhaps everything would be fine. They did not provide sufficient time for me to do this and just left me at the airport!! Anthony, the operations manager, was completely unhelpful. They did not try to reach me, or email me, or do anything. I sent a text to the number provided by the company while in line for immigration but there was no response (you can’t make calls). They left me at the airport and did not provide any refund. TOTAL SCAM. Avoid at all costs. Anthony doesn’t know his own terms of service. This is taken directly from his website: 4.5. Driver will be sent inside the airport 45 min after landing for long haul flights and 30min after landing for short haul flights. In both cases driver will wait in arrival hall for 45min. There was nothing about waiting for an hour. He left earlier (if he came at all).
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Thank you Pro transfer for helping me and my family to get from Stansted to our hotel in London and back last week. Amazing customer service and driver was very friendly. Thanks, indeed!!!!
Thank you so much for your help to my mum and dad to get from Stansted to London. Professional driver and customer service. Thanks indeed.
Always so happy with Pro transfer service Makes us super welcome in UK Great start of the holidays with pro transfer
Dear Team! Just wanted to say thank you for your professional work on last week when you helped my mom to find her's hotel as by mistake we specified wrong one in booking. Very nice guys ! Keep up the good work !
Deli
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