Joliet, United States
2613 W Jefferson St
$$$
+1 8155530276
N/A
My family loves this restaurant and the food is always really great, don’t know what other people are talking about when they say it’s slow in there... They literally make all of the food fresh to order and custom. It’s not McDonald’s, so I don’t know what y’all are expecting. Here’s why I’m giving it 1 star: the store hours suddenly changed in the new year to very very minimal and zero notice was given to any customers. It’s only pretty much open now for lunchtime, which is very frustrating because my family likes to get Potbelly for dinner. Both my husband and myself don’t have the luxury of working from home and like to get this on the way home. Now we can’t ever order from this location... It’s a shame, this is the best location in the area and we’ve received nothing but excellent service, but now we can’t support it in any way because it’s always closed.
like
Fast, decent comfort food
If I could give negative stars I would. I placed an order online, paid, and set it for 6:55. Staff didn't even start on our food until 7:05. I walked into the store at 7:20 asking for my PAID FOR food, and I'm assuming manager said she wouldn't serve me unless I put a mask on. I asked for my food, because it was ready FINALLY instead she said she wouldn't serve me until I put a mask on. Instead of arguing with me, keeping me in the store longer, she could've given me my food and I'd be on my way. I am MEDICALLY UNABLE to wear a mask. This store apparently doesn't care about it's customers and I hope it crumbles. The manager was AWFUL and has ZERO customer service skills.
Food is good but they charged me for chips and didn't give them to me. Also one time they gave me a diet coke when I asked for regular coke. Like I said the food is great but check your items before you drive away.
I always get the wreck and never been disappointed. Mac and cheese and chicken enchiladas soup is good. So I decided to powerhouse salad from pot belly’s . Ew! The spinach leaves were decomposing. The avocado was obviously sliced open and you didn’t see the black avocado?! The avocado still had some skin on it! They didn’t give me salt or pepper either... the hummus or whatever it was ... was just plopped right in the middle like piece of diarrhea.
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