Doncaster, United Kingdom
3 Plantation Rd
N/A
+44 1302953700
Really upset and let down by posh Charcoal tonight. We have been strong advocates for Posh Charcoal right from the very beginning when they opened and have ordered from them ever since as the food is great. After moving from woodfield a year ago we were pleased to see they delivered to our area that is 1.9 miles down the road, 9 minutes away and have ordered on many occasions over the last year with no problem. Tonight however, I had a delivery driver arrive to tell me that the manager says not to order again we live too far away. I found it rather upsetting to be told that on my doorstep rather than a phone call or for my order to be rejected when I tried to process it if it didn't meet their parameters. I have checked the website to find they are stating they will deliver 4 miles away. My suspicion is that as I normally place large orders for family these orders have been processed no problem. As I have processed a small order for myself tonight they do not feel my order is worthy. I am not unreasonable if someone had kindly explained the delivery options had changed and I no longer qualified BEFORE they took my money I would have been more understanding but to be told my custom is no longer welcome on my doorstep is really rude.
like
Ordered online and paid for order 1 hour 20 mins later chase order Say it's in delivery car 20 mins later Ring up and ask where is order They then say I've no ordered placed in my name No refund given Had to go in shop and collect my money Customer service poor Couldn't care less about my order and answered phone while dealing with me and told to wait Joke of a place By all means, keep leaving me menus through my letterbox There great as firestarters in my chiminee
nice but not as good as pizza jim bbq
We ordered last weekend. Kebabs sauces and salad plus a pizza... food came.with a free garlic bread.. we didn't order...we paid plus tip. Opened bag...no sauces or salads for kebabs... rang up and was told they would send missing items in 10 mins. 2 hours and 4 phone calls later they came to collect and refund but knocked off price of free garlic bread and pizza we ate as we were starving. Ordered a chinese in end. Never use these again!!!!terrible customer service...manager shouting ...paid 35 and they refunded us 22!!! Awful place.
This place is good. I had the pizza burger it was great and also another time I had the pamezan it was recommended by a member of staff. It was great, they were busy and the wait was abit too long but it was worth it they need to be careful because I asked for some plastic cutlery as my wife and I were eating out side in the car. And they said it was all in the bag and it wasn't ...we all make mistakes I get that. I would have rated 3 stars the reason I gave the 4th was because the young lady on the till who takes the orders is super polite and knowledgeable. My wife had the shish kebab twice she said that the garlic sauce here is incredible the chips are great too.
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