Tewkesbury, United Kingdom
Shannon Way, Ashchurch,
N/A
+44 1684880109
My car was booked in for service on 26th of August at 10am. I received no email confirmation of the booking which was not the end of the world. On the 25th I never received the pre booking call, again not a big problem. On the day of the service I phoned at 9.20 to confirm the booking and that the collection would take place, at this point I was informed that the collection would take place but it would be later than 10am. I had an appointment at 11am in Birmingham which I informed them of and could they confirm a collection time, I was told they would ring back once they had spoke to the driver, but if possible could I leave the keys on the tyre for the driver (who's insurance covers that one?). At 10.20 still no call so I rang back to find out and was told collection would take place between 12.30 and 1. I said this was not possible and a new date was required which was accepeted and they would call back to arrange , I'm still waiting for that call. I have had previous work done at this dealer with mixed results and just accepted it. I have never found the need to write a review but this is not acceptable. If a dealer cannot even organise the collection a car properly how good is the rest of the service? If I had told them I would deliver a car at 10 and rolled up at 1 what would there responce be?
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Perfect Porsche experiance Excellent service and sales team especially James Booth,Made collection day a lovely day for my Son,Will only buy my Porsches going forward from Tewkesbury Porsche and James : )
Just made a call to the parts department as I was stuck on the original colour for my 81 924. I have to say he couldn't have been more helpful. Good knowledge of Porsche also. Sorry I didn't manage to get the gentleman's name but please thank him for me. Actual excellent customer service. Thankyou. Gareth
Very happy with my recent purchase. Great service and customer support
Very genuine staff and great service. Other Porsche dealerships need to be more like this and less judgey of their customers. I may be in flip flops but that doesn't mean I'm not buying. Porsche Reading I'm talking about you.
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