Durham, United Kingdom
Hall Ln, Shincliffe
N/A
+44 1913847553
Came here last week for the first time after being recommended. Such a beautiful place selling plants, garden ornaments, a great variety of seeds, gifts, lots of unique little things. Thoroughly enjoyed my look around. There’s also an outdoor area with a lovely little cafe which of course was closed at this moment in time but when this is over I’d love to return and check it out. I’ve also been told to come at Christmas time as they have a great fair which I will definitely be visiting! A true hidden gem .
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After visiting this garden centre for many years todays visit will be my last. Over the last couple of years staff attitude in terms of customer service seems to have gone down and down. I fully accept that the last few months cannot have been easy for staff but if a customer is polite and asks a reasonable question then I don't think it is much to expect the same in return. The staff member I interacted with today (an older female) was abrupt, not interested in helping me and I would say verging on being rude. Observing her, she seemed more interested in carrying out a mask control of what appeared to be very decent customers then pulled her own mask down to speak to and laugh with another staff member. In these days when there is plenty of local garden centre competition I'll be spending my money where my custom is valued
Was told about this place by my brother. Set at the back of a small village, the garden centre is of a substantial size. Lots on offer to buy. The restaurant was shut down due to the Covid-19 restrictions, but they were operating a takeaway system from the food trailer outside. I'll tell you now..... The food was sublime. Even as a takeaway, the food was amazing. I will be going back. Top notch.
Brilliant online order and delivery service, could not recommend highly enough! Was cheaper than amazon and much better supporting a local garden centre! :) Thank you, we will be ordering again!
Miserable snotty staff.Think theyre a cut above everyone.Told off in a condescending manner for putting my mask down when my glasses were steaming up.. minutes later this particular person was laughing and joking with another customer not socially distancing from him. On the whole good selection of goods and good quality but quite pricey. After this experience will shop elsewhere even though I have shopped here for many years for gifts and plants.
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