Poole, United Kingdom
79 Galloway Rd
N/A
+44 7341531638
Online estimates
I called Dorset Appliance Repairs on behalf of my elderly parents, whose cooker just packed up unexpectedly. I called and spoke with Stefan in the afternoon and booked for him to come and take a look between 10am-2pm the next day. Stefan obviously appreciated my parents were a little vulnerable as on inspection he called me to explain the issues and recommendations. Turns out the cost of the repair for their old oven meant it would make more economical sense just to get a new oven which my parents were happy with. I spoke with Stefan at 2pm and agreed the replacement of the oven. At 3pm he called me back to let me know he'd picked up the oven and was on his way back to my parents to fit it. By half past 3 I had another call from to Stefan to say it had been fitted! Super super impressed with how quickly he got it all sorted. Having had previous oven issues myself, and having them take over a week to get resolved, Stefan clearly goes above and beyond for his customers. He was really friendly and responsive, like the updates by text to confirm the appointment and notification when he's on his way and the way he handled the situation with my vulnerable parents by keeping me in the loop throughout was brilliant. Highly recommend and wouldn't hesitate to use him in the future. Thanks again.
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First time I have used Dorset Appliance Repairs and I will certainly use them again and recommend them to all my friends. Definitely a 5 star company.
Great response from Stephen in fixing the problem with my dryer. Would definately recommend.
Stefan has always responded quickly and done a great job at all of our properties. I feel really confident sending him to my elderly parents who always rave about how efficient and kind he is.
Google asking for a review. Not visited the premises, only the website in order to contact them. Still waiting for a reply several days later... Edit to respond to the lie presented below - you have never called me. I've never spoken to you and we've never had \an appointment hour\ as we've never spoken to make an appointment. Don't know why you are lying. Are you confusing me with someone else? Either way, your manner here does not present you in a good light. Very bad for a business and I wouldn't use your services now even if you did call me.
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