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King Acre Landscaping Centre

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Pontarddulais, United Kingdom

kingacre.co.uk
Landscaping supply store

King Acre Landscaping Centre Reviews | Rating 3.4 out of 5 stars (5 reviews)

King Acre Landscaping Centre is located in Pontarddulais, United Kingdom on Allt-Y-Graban Road. King Acre Landscaping Centre is rated 3.4 out of 5 in the category landscaping supply store in United Kingdom.

Address

Allt-Y-Graban Road

Phone

+44 1792885959

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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D

David Carree

Although a good display on site, delivery is something else. I ordered an oval piccolo patio on 15 July 2020, was told it would take about three weeks, if it came in earlier they would ring me to let me know. After three weeks I contacted them, they said it would probably be in ext Friday\. That Friday came , no sign of the oval patio. We were told again probably \ next Friday\ . That Friday has come and gone also.I rang them to be told it would definitely be in on the Monday ie yesterday. My wife rang them this morning and was told\ give me an hour and I will find out what's happening\. Heard nothing after that, decided to go and find out for myself. Spoke with a gentleman there and gave him the history of our problem ie \ I have recently been diagnosed with cancer and have been trying to get my garden sorted out to make it easier for my wife in the event of matters taking a turn for the worse. I wanted to do as much as I could whilst I was still relatively fit and able to. I indicated that whatever assistance they could give in getting this oval patio to us would be appreciated.\ I was told by the gentleman that he would find out and call me before the end of the day! End of day came but no telephone call. Very disappointed with the very poor level of customer service displayed. A telephone call to put the customer in the picture would have clearly been appreciated and cost very little. I don't know if this will bring any result but remain hopeful. Following on from the above I am glad to say my faith in my fellow man has been restored. The piccolo oval patio slabs arrived at lunch time next day following a telephone call from them to say it was here and could they deliver it. A big thank you and much appreciated.

J

Jonathan Lambley

I went to ask if they had to 2 bags of jumbo bags of aggregate. I was told that the system said there were 2 available but the man behind the screen thought they only had one....he didn't go and check as I suspect that would have taken too much effort. I went back.today to find out there were 2 bags available but they had just sold 1. Absolutely no idea of how to deal with customers and no impetus to gain sales. Sadly disappointed as I like to shop as locally as I can.

R

Ricardo Sherlock

Great place great guys buy all my slabs from there

S

Steven Gane

Awful! After waiting months for a simple order to come in, I was told each week 'It will definitely be next week' and of course this never happened. Ended up giving up and not going back. A complete lack of a courteous, professional manner over the telephone, and only once in the 10 weeks this went on did they actually ring me. Wish I hadn't bothered. Avoid.

S

SCR Aquatics

Ordered over phone and on website, not had any issues on several orders.

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