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Loved our visit here today. Treated us to a private spa and time in the Pavillion Pools and it was worth it. Staff made all the little things easy and it was serene and quiet. Just what I needed. Our package included a juice and towels and the juice was fresh and delicious. Well worth the cost for an iconic kiwi spa.
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The pools are a favourite both with locals and visitors. There are several pools, right at the lake edge under native trees. Its open late so you can sit in the healing waters under the night sky looking out over the lake. The healing waters of Rotorua are ideal to cure jet lag, soothe arthritis, help with emotional or physical healing and are great at the end of a tramp or day on the mountain bike. Even when it's busy, it's not overcrowded and it's always immaculately clean. The floors of the changing rooms are super clean and thermally heated, so getting out of the pool is as pleasant as getting in. Polynesian spa is a ten out of ten experience
The Lake spa was neat, but the temperatures on each pool was incorrect. The supposedly coldest pool turned out to be the hottest and the hottest was the opposite. The showers in both changing room were icy cold with no hot water at all but the service was great. They never ran out of towels and the staff was friendly. Just a few to be fixed and she'll be right
Lovely relaxed atmosphere with helpful staff. We'd booked a private pool so enjoyed the privacy and lake view. The facilities are a little dated hence the 4 star rating.
Lovely, many options of pools as well as private pools. We chose the romantic package for 2, which included a 'free' freshly squeezed juice from the Cafe. Views are beautiful.
***** five stars for the thermal pools, which are top notch. * one star for the spa, Swedish massage was very underwhelming, I just wanted it to end. In addition, I get a better scalp massage from my hair stylist.
Great family spa x2 with different temperature and heated swimming pool with a shallow area for children and a 1.5m? Deep side with safety rail all around and at the centre where the pool gets deeper with a small slide for children. They also have a lifeguard on duty if anything should go wrong
The best way for me to start the holiday. I had the Deluxe Spa Package and used the deluxe and private pools. The massage, lunch and spa gift was a bonus. It's a well maintained staple for a trip to Rotorua.
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