Plano, United States
1001 Coit Rd
N/A
+14696851560
The person that made this happen was Walter Segovia. He is in the certified used car sales department. Walter is the most easy-going and professional salesperson I have ever purchased from. I originally worked with a new car salesman. He used some less than suitable tactics to try and get me to buy the car that he wanted me to buy. When I didn’t want to purchase the vehicle that the unnamed salesperson had suggested, he pretty much told me to take a walk. He gloated about his corvette delivery the next day. I felt like he didn’t really want to work for my business because he had a high-dollar delivery the next day. The next day the manager called me to ask why I hadn’t purchased and I explained to him that I felt pushed and then pushed away by the salesperson. The manager apologized for my unpleasant experience and asked if I would still be willing to do business with them if they could get the vehicle that I actually wanted from a different location. I agreed to come in and was directed to Walter Segovia. Walter actually drove me to a different location to see the truck that I had seen online and then we took it back to the Plano location so that I could purchase it.. I purchased my truck that day with a smile on my face. Walter made my experience a pleasant one and gave me confidence that Huffines was willing to go the extra mile for their customers. Go see Walter if you want a great deal on a certified preowned vehicle.
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Took way too long to get an oil change/ tire rotation. (2-1/2 hours) Just seemed like everybody was moving in slow motion. Also, the cost of the service was entirely too much. I used a coupon for 35 off the service and still paid almost 45. I set an appointment for 7 AM and was there promptly. After I left it with the representative, it sat on the driveway for 51 minutes. Then I saw it go in and then come back out, where it sat for another 30 minutes before it went back in for something else. Oh and your payment process was painfully slow as well. I just don't have the free time to wait that long for a simple oil change. I also heard three different repair consultants tell three different customers, including me, that we all needed new cabin air filters and engine air filters. Might be coincidence but it made me think it's a good way to increase revenue without any real proof that we needed them. My trust in this shop just isn't there anymore
I have purchased multiple vehicles from here. The customer service is top notch. They stayed after hours to assist me, and the salesman drove my new vehicle to my house. To explain I just stopped in not really planning on walking out with a new 1500. So when all was said and done I had the vehicle I showed up in (did not dare trade my wife’s car in) and the one I purchased.
Yes your Plano team, especially Matthew in service and Walter in preowned, always take of us. We just bought another Truck for our middle son and traded in our suburban that had 240K miles we purchased there brand new in 2006. We have been bringing our 4 GM vehicles there for several years and it has always been a great customer experience. Thanks for all your team has done for us over the years,
Wow, go see my sales guy Dan C. Upfront and transparent pricing with no back and forth haggling. By far the smoothest vehicle purchase I've had. Thank You Dan, and Huffines Chevrolet!
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