Chandler, United States
11243 E Willis Rd
85286
Chandler
United States
+1 4807221800
Horrible customer experience. Staff is untrained to deal with customers. Been in there three times....last time was this week to look for rock color matching for my backyard. They don’t offer to help or ignore you when they see you seeking help. Currently we are dealing with covid-19 so it would be understandable that they don’t want to get near people but my other two visits were exactly the same. On my second visit we place an order for three different types of rocks. Two of the three were delivered on the day that we agreed upon. The last one “they forgot”. This place could do so much better you just need to proceed with helping out customers. If not you will loose service to other companies. PLEASE improve your customer service. PLEASE.
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The picture shows the poor quality of product they sell. I needed a 3-way “sod mix” which is mix is soil, sand, and compost. This is to be something for lawns, but when you have this many dirt clods the size of softballs, it doesn’t spread that well. I have bought from others suppliers in the past and never seen even close to this bad. I guess they know they are one of the few options in the East Valley. I will drive farther next time.
Loader guy very rude unprofessional got alot off dirt with our granite and first one there and he loads up 3 trucks before us !!!!
Amazing how big this company is... and they can't afford s C/B radio in the office or loaders. Coming here as a truck driver is complicated cuz you have to call the office to place an order to get a lightweight on your truck to get off the scale... play brand new CB Radio and antenna can cost you about 50 and believe me it would make the life and work of truck drivers a lot easier if you guys would be prepared now I always ask the guys in the office what's wrong with her CB and they tell me that it just broke little do they know I've been coming to this Pioneer for years and it's always the same issue. But the service is awesome. And they are always have the materials we need...
Do not buy their artificial grass. See attached picture of the poor quality product they sold. In 6 years their grass looks horrible and has shrunk from the edges.
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