Picton, Canada
456 Prince Edward County Rd 1
N/A
+1 6134763078
Repair services
In August 2020 I requested a furnace tune up & a fireplace fix.... it’s now March 2021 and the fireplace is still not working! First repair it quit working after two weeks use...second repair same outcome...I called them back on Dec 3rd..no return calls for over 6 weeks! I called again for the 4th time and asked them to please send a more experienced technician...on Feb 3rd they sent the same person who explained that the part he installed on the second visit was not tightened properly...this time the fireplace quit working after 4 hrs! I called again for the 5th time and requested the owner/manager call me to discuss this now months long exacerbating situation..a month later still no call back... the total indifference and lack of response from this company is truly disappointing what with me being a regular customer since moving to the County. Very dissatisfied
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Responsive, professional, reasonably priced. Recommended
There are only a few choices in The County for heating and cooling services. When we were in the market to update our equipment, we researched the brands and those that represented them in our area. Mark really stood out and we felt at ease with Tim as he took the time to explain all aspects of their proposed solution for us. Once selected, the equipment came fast, the installation day was handled by a team of 3 installers who were polite, informed and extremely professional. There are always challenges that arise on site during the process - totally and masterfully handled to their high standard of execution. Everyone involved at Mark Heating and Cooling are extremely accommodating and helpful. If I could give 6 stars I would!
The team at Mark Heating & Cooling Ltd is courteous, reliable and fair. It’s refreshing to work with a company that does an excellent job and stands behind their work. I will continue to use them for all my heating and air conditioning needs.
I had an especially difficult installation situation. From the moment I walked into the store to discuss it, every single person was all about making my experience with them a good one. The customer service was excellent and I felt they really wanted to help me make things work. They were fast to deliver the quote, and came to install faster than expected. The installation itself went smoothly - the folks that came were quiet, polite, friendly, efficient and fast. What more could you want? I will recommend them to everyone and will never go anywhere else.
Deli
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