Pickering, Canada
1105E Kingston Rd Unit 204
N/A
+18445466768
Great customer service! Jawed really helped us for our whole journey for buying a car. He was really helpful and kind. Always available for us all the time and helped us. Fara is also very helpful as well for finalising document and she is very friendly and sweet. All over it’s best experience.
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Renewal for properties was in July and for cars in September, so they just missed the renewal date for cars, or didn't put all dates together. So we didn't have car insurance for 32 days... Because of their negligence our insurance jumped for 1200 a year. Instead of previous rate of 250 dollars per month we were paying 340 dollars a month... for 3 years. Average waiting time they to answer the call is hour and half.
Received an email from my insurance company stating that because of the coronavirus hardships they were going to refund 15% of the yearly cost of my insurance. Thought that was very thoughtful of them, finally received the refund they notified me of getting and I instead of 570 (15%) that was promised I received 40. I actually believed them when they emailed me and said that I was to receive 15% of my premium back. They even said if you pay monthly instalments it would be deducted from the instalments BUT if you payed them outright you would receive a cheque in the mail. 40 instead of 570 the promised. Worse than the politicians
please don't do any business with them if you can't wait 3 hours to hopefully get an assistance from their support staff who aren't supportive by any mean. i want to change my payment method and trying to call them from 10 day but no luck so far. am just waiting for my term to finish ohh goss
I got great support on the phone and was asked to go to the nearest location for some paper work on my auto and home insurance, I have been trying to reach them from past 2 days with no luck. It is very frustrating because the AJAX office responded immediately and had to call Pickering office to let them know that i was waiting for them to call despite of me leaving 2 voicemails and reconnected with customer service on the phone and they have already intimated the Pickering office twice to contact me. I still haven't got the call, poor service and it's just this location. If I don't get a call before noon, i will go to Ajax office.
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