Pickering, Canada
1075 Squires Beach Rd
N/A
+1 8887447123
On-site services
Went to pickup an item that wasn’t left at my door. Received a text. When I got there I noticed a curb side option where you can call which was great because I had a sleeping baby in the car. No one answers the phone. I called several times and left a message but nothing. So I then went in. The lady asked if I had a pin and my response was no and she hastily replied that I needed a pin and moved on to the next person. I was upset at the response I got especially since I don’t pick up parcels often and wasn’t aware that they couldn’t find a package with my name or number. I responded that I would check for the pin and asked her name. I was so upset about how I was treated. After that she said she’d check the back by my name and was over the top nice but I shouldn’t have to go through that to get kind service. I had to drive 30 minutes to pickup a catalog and get rude service. The company should really rethink who stands at the front desk because they represent you and if they can’t handle the stress they shouldn’t be in that position. I’m not one to get upset quickly nor do I ever leave reviews like this but I’m so baffled by this experience.
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I just came back from there tonight. Had to send two packages off to Germany. The two ladies there were so professional. They were awesome they were so helpful. Being in covid-19 and all, they had an excellent attitude and they were very kind. This is my second time going there. Both times it's been excellent!!! I hope they're paying these young ladies really well!!
My daughter went to pick up her University Text book at the Pickering location that required her signature and the woman at the front desk was extremely rude and impatient. It is YOUR job to provide customer service and to have pleasant staff to greet and assist people. Had it have been an adult would it have been the same disrespect? I think not. My daughter felt embarrassed in front of the other staff and some other customers. A lady approached her outside and apologized to my daughter for the disgust she had witnessed. She felt bad that a young girl like that was treated so poorly. When my daughter told her friend about her experience she had advised my daughter that she had also experienced the same attitude and disrespect from the same employee. Not the kind of customer service that one would expect to experience from Purolator. There are far too many people looking for jobs and would happily sit behind that desk and assist others with quality care that all would expect. Very disappointed but will have to return to pick up another book for my daughter in a few days.
The girls behind the counter are awesome. Polite and helpful. Great communication. Extremely clear and transparent. Only wish the same could be said for the third party drivers they sometimes have to use.
Best service. I really appreciate their work. But, very expensive.
Quick friendly service. And the young lady i believe her name was Jillian working the counter was absolutely stunning lol..I might have to find more packages to ship
Friendly service, great rates to ship your packages all over Canada. On time delivery guarantee
Their drivers are lazy to do their jobs. Not even sure if the driver really delivered my lost package. They said they left the package outside my building door knowing a lot of people live in the building and a lot of random people are walking outside the building as well. They should at least leave a note at the door to just pick up the package at their location just like UPS, FedEx and other courier does instead of just leaving it outside a building knowing any random person can get it. Tried to report the lost package and I have to keep following up for them to respond. Still nothing happened. No idea if they got in touch with the driver or what.
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