Pickering, Canada
1355 Kingston Rd #150A
N/A
+1 9054927263
Kerbside pickupIn-store pick-upIn-store shopping
Wheelchair-accessible lift
From the moment I walked into the store until leaving I had the best experience! The girls, and I'm sorry I didn't get their names, were so accommodating and pleasant. They did not hurry me through my order and had the patience of an angel(s). It was really nice to get out and enjoy my time. Too many sales associates these days are pushy and just can't be bothered. Going to Pandora was the complete opposite! I'm sure you will also agree and will experience the same encounter as I did today.
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DISGUSTING CUSTOMER SERVICE FOR A MANAGER. I have shopped for multiple items from Pandora @ Pickering Town Centre, one item was a gift,since I wasn't sure of the person ring size, I was assured by the sales person,once unused the ring can definitely be exchange. Today Feb 27th 2021, I went to have the ring size changed and the manager stopped me at the door, looked at the ring and told me she can't exchange it because it looks yellow and scratched and she refused to look at it under better lighting inside the store. Although, this ring has NEVER been used not even once. This is a disgrace to have such a manager representing a store.
3/5 because I was able to get what I wanted done (a return and purchase of something else). 2/5 stars are missing because of the way they handle their items. Items are brought from the store itself to a smaller “checkout area” to finish the transactional process. The jewelry is transported from the store to this checkout area via a small plastic container. Employees needed the container, thus an employee abruptly emptied out the jewelry out of it’s container and hit the glass table pretty hard.
December 10th 2:30 pm - All the staff I encountered were very helpful, very congenial and patient over the phone and when I was in the store. The process of itemizing each one of my four items' product numbers, writing them on a form seems tedious, tiring, time consuming for the associates and also prone to errors. It must be really difficult for all the exhausted and overwhelmed sales staff to be 100% friendly and patient throughout their shift. I appreciate and applaud their resilience️ Stay safe A Merry Christmas and a Happiest New Year! Ramon M.
I went there to exchange the charm from my online order as it came damaged. They exchanged it without even asking any questions and didn’t even see the invoice that I already had to show them. I would definitely go there for my next in store shopping. I went there after worst experience at Oshawa location who refused to exchange the charm right away.
Was just at a store today around 2 pm, as soon as I said exchange of an item the tall blonde lady dismissed me immediately and I was told to go to the store where it was originally purchased It was a gift for f**! sake! I had a gift receipt!! I told her it says on receipt exchange can be made at any Pandora store and was informed that due to COVID they have not updated that. Bulls**t even pandora website was updated about covid Poor customer service she should be trained properly how to do her job!!! She doesn’t even deserve one star. Will be definitely emailing head office about this!
I had a great customer service at the Pickering location , I want to thank Sheyanne for making my bracelet replacement such an easy process.
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