Pickering, Canada
1755 Pickering Pkwy
N/A
+19054275330
We wanted to order 5 pendant lights today which they had on their website. Instead, we were told they were not taking any in store orders until January and that they would only sell what they had in stock. Yes, we have to wait a month before we can even place an order...too late, we ordered from another lighting store that was more than happy to place an order. The staff there were less than helpful when we asked which lights would work with a high cathedral ceiling.
like
Great Selection & Friendly Staff
This place has horrible staff. My pregnant wife and I went to this store this morning and the lady staff there wouldn't let her take the catalogue to the table (few feet away from the desk) so that she can sit and review it. The lady responded to questions on dimensions like "I don't know, I have the same knowledge as you" When I spoke to the manager giving him this feedback that they can be polite with customers, he just said "have a good day sir" indicating that he doesn't want to listen. I would never recommend this store if you want a peaceful and pleasant shopping experience.
Visited for the store looking for an "expert" on lighting to help with our kitchen light search. We didn't ended up buying anything from the store but found the attendant very knowledgeable and helpful with giving us hints and tips on how to pick out the perfect light. We were also surprised by the huge selection of in store and online lighting fixtures.
I have gone into this store twice in my life and both times (separate occasions as I like to give benefit of doubt to people), I found the staff working there, particularly one person who might be manager, to be rude, a bit arrogant and generally not friendly with his attitude. I would describe his customer service as horrible. I am looking for a light and I am reluctant to go shop here , because last time I was there I told myself never again. To the staff of this store, please improve your attitude towards ALL people, maybe you are selectively treating customers diff, but I will certainty never shop at your store based on your attitude.
Tons of selection, knowledgeable staff, very friendly! (And good prices)
We bough three pendant lights, of which one was a floor model. They refused to discount the floor model, and did a terrible job wrapping it, that a couple of days ago, the electrician came to install them and the floor model glass was broken, inside the wrap. So there is no way the glass broke because of us mishandeling it, as the bubble wrap was intact from the outside, it was loose metal parts that broke the glass. I contacted them and emailed them and they wouldn't respond. These people need to understand that prices no longer attracts customers, great customer service does. I should have gone online and bought them, as I fond the exact same model 30 cheaper. I would not recommend this store.
Good selection Long wait time No support after purchase
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