Pickering, Canada
1895 Glenanna Rd
N/A
+1 9058391198
Drive-through
Wheelchair-accessible car park
Terrible place to do your banking , the black African agent who is at the front desk (I guess his name starts with F) has ZERO customer service , and had zero information about our banking issue and we left the branch without having the solution, after that we called the CIBC call center (I’m glad they solved immediately and very fast ) and the call center informed me that the branch also could have fixed the issue . It is so bad to see that CIBC have not trained the staff like him well and giving them the job . I have been with CIBC many years but if I see people like him again and again with an unprofessional attitude then there are many banks could happily provide a better service. So bad so bad.
like
Friendly staffs, to avoid line perform the task online or ATM. Sometime wait can be more than 30 min
Overall poor experience and unhappy with the service. My advisor was rude and even told me to find another bank. Would not recommend this branch which is disappointing as I have only ever banked with CIBC and so have my parents and grandparents.
I was helped at this location by Tammy. She is so patient and helpful. I was there for multiple things and left with all of the issues resolved and feeling really good. It was my first time at this branch and I 10/10 recommend it.
Despite the branch staff being delightful, they do not return emails or calls and I'm incredibly disappointed with the experience at this branch. Our non profit business applied for a credit card with them in January, it is now almost November and we have been completely ghosted by the staff. Incredibly unprofessional.
Deli
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