Pickering, Canada
1035 Toy Ave #17
N/A
+1 9054280146
I had an issue with my AC not working - I called and Christine walked me through some potential causes and trouble shooting - and it now works! AMAZING! Thank you!
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Hi..I have a service call appointment with David...It was Monday June 1st 2020 at 11:00 AM. He checked the system and didnt come up with exactly what was the problem with my system poor airflow. He originally said there might be a small leak then said the whole system need to be replaced. I pointed out that the fan of the furnace has very poor air production and I suggested that the fan and motor is the problem...He didnt completely agree but he said the qoute for the motor is around 1350 CAD. After I paid 135 CAD for the service call, the guy left the house without diagnosing the problem and without fixing anything. I went in to my furnace and I notice the belt of the motor was loos...I elevated the motor and made the belt tight...IT WORKED..IT IS FIXED.
The technician came to our home many times to fix our furnace and heat pump unit. After several visits and a bill of over 1867.00 it still wasn't fixed. He left his testing gauges on our heat pump and didn't tighten them properly. I had to get another company to come and remove them only to find the unit had been completely emptied due to Brown's technician not securing them properly. They should have been removed at the time of service but we waited over a month for the technician to come back and remove them. The service calls originally started in January and our units still were not fixed as of April 3. The technician had to come back several times since he said it was fine every time he left but the last straw was when he left his testing guages in place and we still had the same issues. We didn't get return phone calls, texts, or emails so gave up and had to hire another company. We do NOT suggest using this company for any heating and air conditioning service. They are unprofessional and totally untrustworthy. They will not return our overpayments or get back to our requests by email. They will not answer why were billed for items that we should have never had to pay and are dodging our requests for information and refund. The only recourse we have is to write honest reviews so nobody else gets duped the way we did. 100% money back guarantee is a lie.
Deli
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