Pets at Home Leighton Buzzard

Went to this place to buy cold water fish. Asked for help, the girl immediately asked me if I have a tank and filter. I said: I do have a tank but I have removed the filter because I prefer to change the water once a month with the proper additives for tap water. She told me straight away I can’t sell the fish unless you are buying a filter. My question is if I wasn’t honest and have said, yes I have a filter running, how would she knows if I was saying the truth. For other side I do take care of my fishes and that’s why I change the water every month for the well-being of my fishes. After trying to explain this to her I just noticed and not being successful with my explanation I noticed the girl was trying to make buying more the filter. I asked to speak with the manager and his attitude was rude when approached to me. I even bother to explain what happened, turned my back and walked away. Ridiculous I think!

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Always clean, staff is helpful and personable, reasonable pricing for self wash and grooming services. Love this place, they supply it all and products are good.Well worth the money!

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Although when I raised my complaint with customer service, they were sympathetic and helpful, I will not be returning to the Leighton Buzzard shop. The staff are surly, rude, arrogant and incompetent and completely lack any sort of product knowledge. You would think that during these times when many people are being made redundant and business are failing, that their staff might take an interest in the well fare of their brand, but each time I have visited, they could barely bring themselves to acknowledge a customer, much less actually help them. And top prices too. We've found a lovely independent store and will be using that in future - they are cheaper, friendlier and actually know what they are selling. Sorry Pets At Home, you've lost around 15000 to 20,000 over the lifespan of our pets. Up your game!

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Excellent and professional service from James today both when I phoned and collected my online order from the Leighton Buzzard store. Very helpful and nothing was too much trouble.

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Last four visits, I have come away empty handed. They do not have in stock the simplest of things. When staff are asked. It what we get sent. Maybe things and office should stop with the gimicky and send the things which is constantly out of stock. Shops wonder why Amazon is thriving.

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