Penzance, United Kingdom
81-82 Market Jew St
N/A
+44 1736363925
Toilets
Really unhappy experience here for myself and my teenage son, who was entitled to free dental treatment but did not have the paperwork sorted, so they were going to charge him, which was fair enough, however he did not have any money with him and could not reach me on the phone so he was more or less ejected from the dental chair, really unkind and very embarrassing for a young person when they could have posted the bill, it was only a filling. When I challenged them on this behaviour the receptionist was very unfriendly and very unhelpful which made me cross in my responses and she stormed off accusing me of abuse. Then the manageress took me upstairs and spoke at me in a very condescending manner, so I left. As I had been cross and raised my voice I phoned later and asked to speak with the receptionist and apologised quite genuinely, to which she thanked me (also seemingly quite genuinely). The following week I was sent a letter to tell me I had reduced two of the staff to tears so I was no longer a patient on their books. What a lot of dramatic nonsense, and actually lies. I wouldn't go back here if you paid me. p.s I have only given one star because you cant give a zero.
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After beginning to pay for treatment (that hasn't dealt with the actual pain) I had one of two filling done. This filling came out within the month, and it was loose after only a week. I was not paying 85 (a whole day of work for me) for such a shoddy job - I was having a refund. My next appointment they cancelled. My next appointment they cancelled. My third appointment they denied me treatment because I had yet to pay them even more money. Keep in mind there's about 1 month ATLEAST between each of these appointments... Disgusting treatment, and abhorrent attitude towards customers who have been in agony for almost six months. You would have think they would have just apologised for cancelling two appointments and providing me shoddy dental work - instead the act like its MY FAULT, and demand more money before doing work. Do you know that they had the cheek to ask me before I left? \Do you want to book another appointment?\ You know what they say, 'forth time's the charm'
I have been with this practice since they first opened their doors. I have always been treated with the greatest of care & respect. I never have a problem getting an appointment with either the dentist or hygienist, & have always been treated well by the girls on the front desk. Overall there is nothing bad I have to say about this place 10/10
Lovely practise with the kindest staff imaginable. Can't wait for my next checkup! :)
Yep good one. Staff are nice people and the dentists are great.
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