Bradford, United Kingdom
Unit 3A, New River Retail Park
N/A
+44 1274613136
Just had a very unpleasant experience in the E5 store. My 11 year old daughter spending her birthday money humiliated and embarrassed by a staff member at the tills. Totally unnecessary and unprofesional and she was still saying she was right even when she saw we was distraught. Manager did her job right but after she's just spent 24 I've told her to spend the rest else where. Shocking service from a local store. Im still livid
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very very poor customer services and I was served by area manager. I brought back pair of boot as the buckle was broken within 6 weeks and my husband's t shirt as it got sgrinked. The area manager refused to take It back as receipt was out dated (17.10.18) and it has no label. Furthermore, she don't consider it manufacturer's fault. She said it's either my fault, my washer's fault or my dryer's fault. So no refund or exchange. She exchanged pair of boots but took my discount that was there at the time of purchase. Another newly trained employee told me to hurry up as shop was going to shut . They suggested I can come back later to exchange it but they cannot offer refund or credit note. who in million years would like to go back there? Please don't buy any thi g from them. Here is the 8 shirt that is going to charity now.
Went in looking for excerise legging. Didn't have the one I was after. It can be a good store with little bargains at times.
Good shop but needs more larger sizes . Staff are always polite and helpful.
Can buy most items of clothing from tots to adults x
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