Saint Austell, United Kingdom
77 Fore St, Bugle
N/A
+44 1726850241
Best workshop! Thanks again Jeremy & team for saving us last summer when our camping car broke down. You are the best and we wish you all the best for the new year! Johanna, Diederick, Liam and Aili
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Sales team first class. After sales are absolutely appalling. Purchased a vehicle from them last year - great. Took it back 3 times to have the brakes looked at to be dismissed as no problem - only to then be told during service an MOT that the brakes were shot and would cost 500 to replace. Booked in for a service and given the choice of “big” service or “little” service, when I asked the difference the chap behind the counter had no idea and joked that because the price was double for the big service they my must be doing “quite a bit more”. Pretty upset that the car that carries my children has potentially been unsafe for a while yet it took for me to be paying for the time for me to be told. Service team when pressed basically went for the “no comment” approach when pressed for an answer on why this was missed. I was offered a discount on replacement parts but have chosen to go elsewhere as I just find the service stuff untrustworthy. Update - just had the car looked at by another garage, the callipers are faulty (not picked up by Tonkins) and need to be replaced at a cost of over 700 - it’s going to cost over 1000 to fix in total. Avoid this garage at all costs.
Safe visit good corvid protection policys in place
I would like to make a few points on my experience of buying a car from this Dealership. From the moment we stepped into the showroom we felt very welcome. Pete didn't give us the usual sales pitch it was just like talking to an aquaintance, we felt very at ease, at the same time he was still exceptionally professional offering advice and answering all questions with integrity. After looking the car over and taking it for a test drive we had a few queries. There was a few minor issues with the car, couple of scratches, caps missing etc and they agreed to put these right, no problem. Pete took care of all the paperwork and made final arrangements in no time. When we picked the car up it was in pristine condition, and the aftersales package was first class. We Went away extremely happy and would recommend PC Tonkin & Son very highly and will most definitely use them again. Thank you very much and i love my new car.
Absolutely fabulous service from Claire from tonkins when I broke down whilst on holiday, she sorted me out a hire car and arranged for my car to be brought all the way back to Yorkshire. The car came back quick and in the same condition I left it. Thank you for everyone at pc Tonkin and Andy from RAC you are all wonderful wpuld deffinatly recommended
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