Parklands Veterinary Group, Cookstown

Putting the dog through the mill really. We aren’t from the area/Money not really an issue but very high price paid 170 to get dog back to health from poor 1st op. Paid double to neuter the animal because they recommended not using a collar to protect wounds, ‘’girl advised my father. He’s been stitched a new method and won’t be needed, he may lick it but should be okay’’ was handed a template docket to show what had been done to dog which was clearly a copy paste job. Wound opened up again and the vets won’t stand over their previous work gauze and internal work redone hence being charged twice? been up 3/4 times in one week to see about dog and still charged again. Ridiculous operation will recommend people to steer clear. Not a good experience 2nd visit I asked about collar and was scolded by whoever the vet was, surely prevention in the first place is always the better option instead of taking me for a ride If a joiner part of a big company hung a day wrong he’d be expected to fix at a loss for these people to carry on like this i don’t know, beyond a joke

like

Report

Excellent services, desk staff are friendly and helpful/ knowledgeable. Don't think it's overly expensive

like

Report

Trying to get my dogs medical history transferred to Craemill vets has taken 3 phones so far. Spoke to Keira Sibley yesterday at 1130. I was assured from her that she would send information straight away. Safe to say she didn’t do a thing as I got a call this morning from Craemill saying I needed to call Parklands to issue my consent. Desperate unreliable and unprofessional service. I would also like to add that I am fully aware of the impact of the current crisis we are in and that waiting times may be lengthy. (I waited an hour and 20 minutes last Thursday after being asked to stand outside while 4 customers remained inside - not 2 and was spoken to very rudely by said person wearing no mask) As am I conscious that staff are under pressure following and implementing guidelines. I am a teacher and am well aware of the need to try and carry out my job whilst trying to keep hundreds of children safe along with myself; however there is simply no excuse for bad manners. Kindness works both ways. On a positive, I would like to say thank you to Andrew Turkington - Head of Small animals, for listening and showing empathy and understanding to me because of my experiences with Parklands over the past few months. And to Zara who is doing an incredible job. She is a fantastic manager and a real people person with a warm and friendly disposition. A genuine asset to your organisation.

like

Report