Paris, France
20 Rue des Petits Champs
N/A
+33 982563661
Extremely unpleasant experience today (11/07/20) at your shop. I went in hoping to find out more information about the possibilities your shop and brand offers and to buy a pair of fivefingers and furoshiki shoes. After a few moments of waiting to be helped (because of the virus there are notes everywhere saying ‘don’t touch anything, we will help you’), I went over to the back of the shop to ask the sales assistant for help myself. I was standing in front of him for a very awkward minute of silence and he did not even raise his head to greet me or offer me any help. He finally looked up, gave me a very awkward ‘Bonjour’ and looked at me as if I was bothering him. I said I would like to try some things etc and he reluctantly stood up and came to my ‘help’. The furoshiki shoe I wanted was not available in my size, but before I could ask him about the fivefingers he had already gone back to the back of the shop, making it very clear he was in no mood to be of assistance. I called a few questions out to the back to ask if I could use certain models for hiking/trail running, and all I got was ‘those are for in the water’, without any further explanation of which model would suit my needs. I then decided to leave the shop, even though I was ready to spend money on at least 3 or 4 pairs of shoes. I would have also loved to find out a bit more information about your products and the possibilities of getting new soles put on my own shoes. But I left without anything, no shoes, no information about the product or brand and still no idea on how the shop functions if I need something fixed. And most of all, I left with the feeling I was bothering someone that is supposed to be getting paid to help people, and an extremely disappointed view of a brand I have held high and have bought from before.
like
Knowledge, service, value.
Bon accueil, produits spécialisés.. Un peu de soldes :10% de remise c'est un peu juste
Accueil non commercial par un jeune homme ce jour. Au lieu de refuser de prendre le service à charge de façon directe et professionnelle avec explication, il a tourné autour du pot pour finalement me laisser prendre la décision de renoncer car il m'a pris de haut. Quant on dit que les commerçants sont content de nous retrouver après le confinement ... ce n'est pas valable pour tout le monde.
Bon accueil et très bon travail, Excellent professionnel avec des solutions à vos problèmes de chaussures. Je recommande.
Passé récemment, j'ai reçu un bon accueil par le jeune homme de la boutique. Travail très soigné sur ma paire de chaussures. Merci, je recommande.
Jeune homme désagréable dont l'accueil à été froid et nonchalant. L'impression de déranger juste en poussant la porte de la boutique. Je n'y ai, du coup, pas laissé mes chaussures.
Irréprochable et un accueil royal ; merci à la jeune fille qui nous a si bien reçu , je recommande sincèrement et surtt a trouver une solution pour réparer mes bottines que même BERLUTTI n a pu le faire. Je reviendrais prochainement ça c est sûr
Deli
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