London, United Kingdom
266 Church Rd, Leyton,
N/A
Amazing cakes! Not only do they carefully take your order to get it to perfection, but the customer service is amazing! They always have a smile on their faces and explain everything nicely. 10/10 would recommend much better than others.
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I ordered a cake for my baby’s 1st birthday. The picture they showed when I ordered isn’t the same cake when they delivered. They amended the cake colour & design by themselves. The lady who took my order she was writing on the receipt what she want to write. I told her to change it what she wrote & write the note on the receipt that leave the cake as it is like the picture. But she told me she will email the picture of the cake to the chef so don’t worry the cake will be the same as like the picture. When I raised I’m not satisfied despite of being sorry they are shouting on me & telling me not to go there shop!!! When I told them I have recommended your cake one of my friends as well as taste wise is good but they are continually shouting & keep hanging up my phone calls. Unbelievable disgusting , horrible behaviour I have ever had in my entire life. They don’t respect customer don’t value their emotions don’t bother anything. And telling me I’m doing it for money where as they don’t even refund anything. Also threatened me do you want to go to head office just go we have the proof of the receipt so do whatever you want. They changed the cake & telling me this is a small issue & as a customer you can’t complain!!! They actually don’t know how to behave with people... Don’t recommend at all!!!!! They don’t respect customer at all.
Impressive service ,kind staff and overall amazing cake very pleased co operat with this shop
I have been buying cakes for so long but I have not had a better cake then pantry, the management is really kind service is amazing. cakes look and taste amazing too. I have become a regular customer and never disappointed. thanks to pantry Leyton. I love to stop by after college and enjoy my favourite strawberry cake. Would highly recommend to any Bulgarians.
Deli
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