Panningen, Netherlands
J. F. Kennedylaan 16A
N/A
+31 9002352534
Horrible consumer service who refuse to take liable when a product does not function and lays the blame with the consumer. Warranty is not worth anything with this company.
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got scammed by its customer service staff, telling me its all under warranty before I send it, now my laptop is in their hand, and they told me: no, its not under warranty, either pay 1200 Euro for the repair, or pay 49.5 for returning cost. STAY AWAY FROM the scamming company.
Order delayed two days.. Without reason. Next appointment made Without choosing hour, not possible to receive it because i was not in home. Bad Service, no information about delay without calling them. Order canceled by me. Not recommend.
I bought a Microwave oven from Medion. It became defective in 3 months , started to loading high voltage and about to burn my whole electrical connection. I sent it back for repair and now they are demanding repair cost when I have full warranty. Very bad and disappointing service.
Normally i am not the kind of person to leave a rant. But i am truly fed up with all the nonsense your company put me through. Four months ago i bought your 49inch UHDTV. All was fine up untill two months ago, when the tv started showing flickering lines across the screen. This problem only got worse as time passed. So i decided to call your hotline. In total i had to call five times !! The first time i was put on hold for fourthyfive minutes before the connection got cut off. The second time was the same story. The third time my cry for help was finally answered. Within five working days i would recieve a call with more details on how the problem would be fixed. I never recieved that call, so i called once more. This time i was told that the last person never made a report for the issue. So again i had to wait five working days, and again never recieving a call. So here comes call number five. This time the person was already aware of the previous report. But yet again i was told to wait five working days. Luckily for me this was the last call. After seven, not five working days i finally recieved my phonecall. My old defect tv would be picked up the next morning and would be replaced with a new tv. So the next morning my partner accepted the new tv and gave back the old one. Now i wish this was the end of my story, however. Once i got home and started hooking up the tv i noticed that this wasn't even our tv. The only thing your company got right, was the size. So again i called for the sixt time. My call was answered and i was told that within two working days i would recieve a call detailing another trade. And if you read this story, you might have guessed. I never recieved that call. Right now i have over fourthy euros of extra costs on my phone bill, something that has never happend. I am angry and let down. And i can assure you that this was the last time that I or any other person i know, will ever purchase a product of your company again. Shame on you !!
Dit was de laatste keer dat ik iets van Medion heb gekocht! Service afdeling mag niet meer die naam hebben, want dit is alles behalve service. Lange wachttijden aan de telefoon à 0,70. Wordt automatisch na exact 20.0 minuten verbroken. Dus 14 kwijt. Ik had een laptop binnen garantietermijn "gratis" opgestuurd omdat alle USB poorten tegelijk defect waren gegaan. Na een week kreeg ik bericht dat dit komt door o.a. corrosie en "onoordeelkundig" gebruik. Daardoor vervalt de garantie en moest bijna alles vervangen te worden (Moederbord, voeding, keyboard, frame diversen) . Kosten bijna 292. Ik heb gekozen voor de optie om de laptop ongerepareerd terug te sturen : Kosten 49,50.
4-1-21 gemeld bij Medion dat robotstofzuiger stuk is gegaan. Vervolgens ging de 2e op 7-1-21 ook defect. Beide gemeld. Vrijdag 8-1-21 bericht gehad, dat we hem moeten toesturen en dat retourlabel volgt. maandag 11-1 gemeld dat retourlabel nog steeds niet door ons is ontvangen. Ook niet in de SPAM. Vrijdag 15-1 bericht dat we nog 7 dagen de tijd hebben "een reminder". Hierop kunnen we niet reageren. Wij hebben nog steeds geen retourlabel. Kunnen ze ook niet telefonisch bereiken. Echt slechte service, frustrerend. Uiteindelijk na veel mailen (bellen gaat niet ivm Corona??) de labels ontvangen en apparaten retour gestuurd en op 11 en 12 -2-2021 de stofzuigers terug gekregen. Beide gerepareerd, dat vind ik dan wel weer grote KLASSE,
Deli
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