Painesville, United States
6430 Vrooman Rd
N/A
+1 4402544929
We absolutely love the gentleman who does our curb pick up! He is the nicest man. He goes above and beyond every Thursday he’s here. He deserves a special bonus for the services he does. We are on Kenyon in Chesterland
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Can you love a garbage company? Yes you can. I keep seeing negative reviews because people couldn’t get a refund. I had to pay a whopping additional fee to discontinue with my previous company so consider yourselves lucky. Switching is saving me 33 a quarter. May not seem like much but they also pick up my recycling every week instead of every other. Between that and actually being able to speak to a friendly human being when I call and getting a response from a friendly human being when I email... priceless.
We wound up with Major Waste because our previous hauler sold to them -- so not by our choice. Nonetheless, we hung in there and stayed with them. Big mistake. Their policy on picking up anything besides what's in the toter is unclear and inconsistent. Sometimes they pick up things not in the toter and sometimes they don't. When I called to ask for clarification on why they took those things sometimes and not others, they couldn't give me a straight answer. So after checking out Dumpster Bandit who has a very clear, customer-friendly policy on this, I called Major Waste to terminate our service. When I asked for a refund on the balance of the payment I made to them for the quarter, the answer was that they don't refund if we terminate. Not to mention that the person on the line was sullen and unfriendly. They will also be losing my account picking up for my business. Run -- don't walk -- away from this company. Unethical and not customer-friendly. EDIT to respond to their response: My concerns were misrepresented to you by your staff. I was not asking for you to list everything you would or would not take. I asked for a clear and concise policy about when you would take things outside the toter and when you wouldn't. Your staff could not answer that question. Dumpster Bandit, however, will always take things -- regardless. I have no problem paying for extras. I just could never figure out why you would leave things behind. I strongly suggest you review your policy and consider it from the customer's point of view.
This company is on time every week, and they have responded every time I have asked for extra pick-up of over-sized rubbish. I have been a customer for several years and I really appreciate their service.
I tried to cancel my service due to locating a cheaper service & was advised that due to my reason of canceling, I am not able to have a refund even though I’ve paid 3 months in advance starting with next month’s service! During these difficult times, I should be able to cancel this service at any time & be able to obtain a refund. I didn’t sign any contract for 3 months unfortunately, with the 3 month payment, I guess I did. I will never use this service again after this nor will I recommend them.
Deli
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