Oxford, United Kingdom
Meadowside Retail Park, Botley Rd
OX2 0FE
Oxford
United Kingdom
+44 1865595267
Lovely things to see beautiful clean cafe and lovely staff
like
Awful staff. Went it to collect 5 mugs I’d ordered which were just dumped on the till, the lady serving me just pointed and said there you go. I said can I have a bag or something to put them in? Kinda hard to carry 5 mugs and a purse! She said yep got a massive plastic bag with no handles and threw it at me. Then just walked away from the till. Absolutely no help. Train your staff on their customer service!
Bad experience, not so welcoming staff. Poor service. Won't be going to the Botley store in Oxford again. Looking at previous reviews, I'm not the only one to have a bad experience at this store. Hope this is not a trend. Staff definitely need training. It's a shame I could not review the products, as the visit to this store left me shocked at how rude staff are.
The store experience was good. Employee on the door to welcome customers and hand gel was available. Queues were short and it's a very large store - sells a lot. Remember, a lot of Dunelm's items aren't great quality but they are good value for money. Cafe closed early which was a disappointment.
Other half loves coming here. Good stuff and quality. 5 stars all day long.
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