Ogdensburg, United States
808 Proctor Ave
N/A
+1 8009565458
Delivery
Wheelchair-accessible car park
When the Scottish Lion was running a Black Friday promotion, I contacted them about the possibility of ordering a Barnton cap in our family tartan which was a special order and I asked if it would be eligible for the discount and would I receive it in time for Christmas. I immediately received an email from the owner explaining that the cap hadn’t been offered because the supplier in Scotland wasn’t sure he could deliver it by Christmas due to Covid but that, if I wanted to take a chance, he would honor the discount, do everything he could to see that I received it before Christmas and that if it didn’t make it, he would refund my money. I am happy to say it arrived way before Christmas, was beautifully made and my husband was thrilled. It is rare to find such wonderful customer service and a company that delivers such a quality product. I highly recommend them.
like
Beautiful scarf and great customer service! I found the Scottish Lion Import Shop while looking online for family tartan scarf. I wanted real wool and something well made. It is exactly what I was looking for. The size is perfect, I am pretty tall so the length is good for me. It's so soft and the colors are beautiful! As for the customer service, my original order was taking longer than I thought it should, so I emailed and Innes sent another order which arrived within 2 days! The original order arrived yesterday, almost 2 months after I placed my order. The postal service had damaged the packaging, lost the order, repackaged and I finally received it. I appreciate Scottish Lion taking full responsibility for my order, no questions asked and sending me the scarf quickly in time for Christmas. It was not their fault at all, yet they made sure I received the scarf right away. I will shop here again. I'm looking at a shawl but have to decide on the plaid I want next. Thank you Scottish Lion! Great shopping experience!
High quality products and seriously outstanding customer service. To say they go above and beyond is an understatement. When I had an order inquiry, the owner, David, reached out to me personally and offered several solutions and was clearly willing to do whatever it took. He continually followed up to keep me updated as well as to thank me personally. Cannot say enough about this team. They are excellent!
I really had no idea what type of Tartan fabric I needed, and David, the owner of Scottish Lion, could not have been more helpful. He answered all my questions promptly, and guided me through the process. Fantastic company! Highly recommend.
Innis, the customer service department, was AMAZING! He originally said he might not be able to complete my order and worked very hard to accommodate me. I would highly recommend this place for all of your Scottish needs. The tartan ties I received were of incredibly high quality as well. He also was able to work with my incredible time constraints. Thank you again Innis!
Thank you so very much for getting this shipped off overnight. I received the package in yesterday's mail and I was able to give it to my wife when she got home from work. She loved it and wore it out to dinner last night for Valentine's! She has Scottish ancestry and we actually got married at Edinburgh Castle last April, so it was a great gift with lots of sentimental meaning. Great customer service and I will highly recommend Scottish Lion to my friends. Thanks again!!
I ordered my first kilts recently, and despite a slight fit issue that was swiftly resolved, I'm THRILLED with my experience with Scottish Lion. Thank you, David Glover, and whoever else took the time to make my kilts outstanding. Will definitely shop here again!
Hello Innis, I wanted to let you know that I received my item this morning and am very happy to report that it is 1) fabulous, and 2) in time for my sister's birthday (giving it to her this weekend)! I will be back soon for more shopping! Thank you, Victoria (Diana, Princess of Wales, Memorial Rose Tartan scarf)
Deli
The best companies in the category 'Deli'