Birmingham, United Kingdom
2 Katie Rd, Selly Oak
N/A
+44 1212464010
We were promised upon viewing that the house would be ‘professionally cleaned’ before we moved in. If you are, make sure there is written proof to back this up. We hadn't, so were unimpressed by the condition of the property's lack of cleanliness when we moved in and had to spend the day cleaning the property ourselves. The furniture had not been cleaned behind in any capacity and, to name a few faults, the house was covered in dust, the kitchen cupboards were full of the previous tenants dirty/damaged kitchen utensils/crockery and there were grease marks and damp in the bedrooms. 2 months into our tenancy we had a 'resident' rat problem caused by poor maintenance of the property. Oakmans coordinated private pest control to come round but put down poison in the wrong area of the house. It was only due to our own efforts that the rat was eventually caught in a trap we had purchased. The likely cause of the problem, the kitchen door, took two months to replace. When it came to moving out, we had cleaned the house to a better standard than when we had moved in, yet there were still disputes regarding return of our full deposits. I'd strongly suggest to avoid this that all tenants take a thorough photographic inventory to avoid any disputes. If you are after personal, attentive service, choosing a letting of this scale should be avoided. Oakmans are a very busy letting agent in Birmingham who have 1000's of properties to deal with and as a result have to micro manage these properties. In our case, we were unlucky that the landlord was difficult for Oakmans to micromanage. As a result, you will be competing for their attention against 1000's of other tenants who let with them and you should expect to have to send a few emails, followed up by phone calls, should you require a prompt response. That said, if you have a maintenance issue and log it using the form, these are usually followed up in a couple of days.
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Laura and Holly are the Oakmans A-Team! I have been so impressed with the level and quality of customer service from them over the past few months. Nothing was too much effort for them and they went the extra mile and exceeded every expectation I had. From the moment I met Laura for the initial valuation, she had a lovely, friendly, warm personality and was very knowledgeable, completely honest and transparent about the end to end process of moving houses and what to expect. Holly who was also lovely and friendly, carried out the majority of viewings for my house faultlessly and kept me informed after each viewing on how they were going. When the purchase of the property that I was buying fell through Laura went well and truly above and beyond, being familiar with the area I was moving to and helped find suitable alternatives. This was completely unexpected and the most dedication to quality customer service I’ve ever experienced. My experience with Oakmans has been amazing with a huge thank you and well done to Laura and Holly for being incredible throughout the entire process. I can’t recommend them enough!
We are in the final stages of selling a property via Oakmans. All of their staff we have had contact with, have demonstrated excellent customer care and first class communication skills. I would particularly like to point out the sterling support we have received from the Sales Progress Team and especially the spot-on advice we have received from Trina.
️️️️️ We have just sold our portfolio of investment properties through Oakmans. Due to family circumstances selling our properties was not a straightforward process. After a very friendly, understanding and informative consultation with Tom we decided Oakmans were for us. Tom assigned Laura the task of dealing with our property sales and we could not have been in better hands. She took a real proactive approach to ensuring everything went as smoothly as possible, nothing was too much trouble for her, she even took the time to visit sitting tenants out of working hours before going live with sales. When it came to valuations she excelled in her expertise of market trends, thoroughly researching her market and providing us with a clear demonstration of each of her valuations. Thanks to her finger being firmly on the pulse viewings and offers rolled in very quickly. Laura managed to market and sell the entire portfolio to individual investors in record time either on or above the asking price. Tom, Laura, Sian and the rest of the team at Oakmans kept us informed every step of the way and did so much behind the scenes to take the pressure of our family during what has been a very difficult time for us. I cannot praise Laura enough, her level of professionalism exceeds expectations and she was undoubtedly essential to the success of such a difficult and complex portfolio to sell. I am sure that Oakmans are justifiably proud of her. I have no hesitation in recommending the Oakmans team knowing that they go above and beyond to deliver a service that is second to none. Well done & thank you so much for making what seemed impossible become possible. Amazing!
Thank you to all at Oakmans in helping to sell my flat! Amazing service received from Laura, who performed my property valuation, and Holly, who conducted the viewings with a quick sale after being on the market for only 3 days! I was kept informed throughout the whole selling process by Sian, who always went above and beyond to answer any questions I had and made sure that the whole transaction was processed as smoothly and quickly as possible. Every member of staff has been so friendly and helpful! The aftercare received has been outstanding and definitely helped to take away some of the stresses that come with selling and buying property! Highly recommend!! *****
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