Norwell, United States
45 Pond St
$$$
+1 7818788383
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Excellent experience working with Kathleen at NESpas! The process was easy and their products are top notch!
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Bought a Sundance spa at the Norwell NE Spas location last month. So far very happy with the spa. Delivery went incredibly smooth thanks to Rory who led the delivery team in a friendly and professional manner. Sales guy Greg did a great job with detailed info on the initial set-up and water maintenance of the spa.
I highly recommend New England Spas to anyone looking for a hot tub.Kathleen Foley was very knowledgeable and took the time to explain all the options. They even let you soak in the hot tubs to try all the different options. The no pressure approach from Kathleen made the experience and the decision to purchase a hot tub very enjoyable. If your looking to purchase a hot you should go see Kathleen in Norwell.
NEVER EVER PURCHASE from New England Spas; if you need service, they won’t call you back, schedule, or keep an appointment. Our 15K hot tub has been COMPLETELY INOPERABLE SINCE OCTOBER (nearly two months ago). New England Spas wouldn’t return calls, emails, and web app appointment requests. Exasperated, and after several weeks of unanswered service requests, I called and spoke with a very helpful sales manager who apologized and had their service department return my calls to schedule a service call for December 7 (two months after we first began requesting service). Today, December 1, we received an email telling us our December 7 appointment was cancelled and needed to be rescheduled for December 16. This means, if they keep the December 16 appointment, we will have a hot tub sitting inoperable for over two months since we began requesting service. Paying 15K for a hot tub that literally doesn’t work and you can’t get serviced is a crime.
Kudos to Joel and Matt B for spa service repairs today in the pouring rain! Both were very professional and completed the task at hand working together as a TEAM!
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