Northgate Vehicle Hire

Great service, quick and easy to get my van sorted. Love it

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Took a Northgate hire van in with and engine light which I see as a major inconvenience and going out my way to solve the hire companies issue and should take up the minimum amount of my time. I was kept waiting (just over an hour) and not given any indication of how long I would be which was the most annoying thing. Also the milk for tea and coffee had ran out. Couldn't be bothered to ask for some from the staff as they seem overworked and short of time. I had no reason given for engine light. So Im guessing that's an irrelevant issue. But it was removed. Could do a lot better EDIT: second visit was a lot better and efficient. Shame about the first visit.

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The customer service is diabolical. If you actually manage to get someone's attention, you will likely be on the receiving end of a bad attitude and rudeness. The staff forget that they are employees and paid to do a job, not treat customers as if they are so inconvenience.

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Theses guys are as organised as a chimps tea party , I’ve lost count how many hours I’ve spent waiting in their car park for vans that don’t exist. Seems that getting vans exchanged for repairs or servicing is as Easy as splitting the atom .

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The van went in for a service. The van had a service. I took the van home. Happy

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