Northgate, Australia
733 Nudgee Rd
N/A
+61 1800777779
We found Kirra Fudge of Apollo sales department in Brisbane to be extremely professional and knowledgeable.
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Car was mostly good, but there are so many extra fees you have to pay. On the security deposit, even tho we get the money back, there is a bond administration fee. Returning the vehicle a little bit earlier than the opening time, they charged me 75. And there was a lot of staff there already anyway. Charged 20 per person for towels and sheets and the towels were old and continually shedding lint and could not be used. The total additional fees was around 25% of the rental price. I ended up paying over 450 just in extra fees!!! They advertise the vehicle age as 3. So that could be from 3 to 100 years old?? Why not put up to 3 years so you know you won't get a vehicle older than that. I didn't want to get a vehicle that was too old and mine was 7 years old.
We had an excellent experience with giving back our motorhome with Barbara. She was very polite, hadn’t have a problem with us arriving to late and got us through the process very quickly and without problems. Overall a very good experience
We just returned our camper van. The employee nancy was really friendly and helpful. We enjoyed our rental!
Just returned a camper van from 2 week trip. Well maintained vehicles, friendly staff, reasonable prices. Would rent again.
I recommend because i had the best experience, with car trip and at rental. I had hired a 4wd in may2019 (after the wet is over in april and before the rush starts in june) to do mereenie loop and uluru trip from Alice springs. Procedure at the rental is little different than others The car was near new. I even bumped rear bumper into that infamous bollard at that yellow petrol station in the middle of nowhere. Rearview camera is little different than most cars i have driven. Apparently few people have done it. Luckily I had taken a full cover. I highly recommend a full insurance. And clean up. It's almost impossible to get rid of the red dirt so just pay extra 50 it's worth it. Your holiday is not a penny pinching mission. The guy at the rental was cool about it. Didn't have any hassle whatsoever.
Terrible service. Due to a downgrade of my vehicle (I had a minor accident with the first vehicle) I have been promised a compensation payment. Afterwards I tried to contact the company for several months and never got a response, now I told them that I will take legal actions amd I get a response withins less than a day telling me that I won't get a compensation payment as the new vehicle was not a downgrade (opposed to what their Brisbane employee told me).
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