Northampton, United Kingdom
11 Kettering Rd
N/A
+44 1604637515
Orton's took the time to advise lots of detail and compatibility before purchasing a Bose soundbar and sub for TV.. System works perfectly. Easy to rig and sounds great. Many thanks Orton's. Fast free delivery too. Would recommend.
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I phoned prior to arriving and they had everything I required, they helped loading my car and were willing to help with a query when I called a few days later. I am pleased with my purchase and wish I had time to look around their shop as it had a great variety of goods to view. I would go back if in the area.
Pleasant/fast transaction: Bought a replacement tweeter for old B&W 686 S1 (online). 3-4 days later it arrived here in Los Angeles. Thanks guys.
A few weeks ago I enquired via emailabout a pair of speakers that were listed on Ortons website, to check they were still available. I received a prompt email back confirming that they were. A few days later I asked if they could ship them, as I was isolating due to a family member having Covid-19. I never received a reply. Several days later I contacted them again through their website (as I had done initially), and said I wanted to buy the speakers, was happy to pay over phone/through website and that due to the second lockdown I needed them posting. (Their website incidentally does state free shipping for all products). Again three days later and I haven't had a reply. My issue is NOT with their obvious disinclination to post the 800 speakers (they must be doing really well to be happy to lose an 800 sale a couple of days before UK lockdown rules state they must close for a month), but with the total lack of communication, It would take seconds to politely reply, even to say 'we're not willing to post them. At least then I would know that I cannot purchase them until we come out of lockdown in 4 weeks time. The refusal to communicate strikes me that they haven't considered that I may make other purchases in future, which now won't be happening. Really disappointed.
First time purchasing from Ortons, had some questions prior to my purchase which where answered extremely promptly. Communication from Nik was great throughout the process and the item I ordered was delivered quickly. Absolutely could not have asked for more. Definitely recommend buying from here
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