Loughborough, United Kingdom
39 Ashby Rd
N/A
+441509266696
Great overall experience with Nicholas Humphreys for my final year house. They have communicated well and been very responsive to any issues we have had. They even installed an additional freezer and bike racks upon our requests which was fantastic. This year has been far better than any agency I have used previously so I highly recommend. Only downside was that our house did not come with some basic essentials like toaster/microwave/kettle. So make sure you check this with them before.
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My friends and I rented a house with this company for one of our university years. The house was very nice but our agent, Rebecca, would rarely reply to our emails, and when she did it is clear that she did not read/care for whatever problem we were having. The only problem that she managed to fix for us took her over 2 months to do! We are lucky that we managed to get in touch with the landlords of the house and they were very nice and helpful about our situation.
My overwhelming experience from renting a house from Nick Humphreys has been the efficiency with which things were communicated to us. We are able to raise issues in quite an informal way (by email to our property manager) and they always get dealt with, often surprisingly quickly. While the house and garden may not be in as pristine condition as some of the other ones in the street, it is certainly in good condition for a student house and we know that it is better value than most other student houses that our friends and neighbours have rented.
10/10 experience with them so far. Requests were dealt with promptly and Rebecca has gone above what is expected. Quality of care for their tenants is exceptional compared to previous experiences - especially considering the current environment. The one thing that could be improved is the equipment provided upon arrival. Most likely in their policy, but had to buy our own microwave, kettle, kitchen bins etc. Split between us students, not really a high cost, but still an unexpected cost. But easily overlooked due to care we have received.
We applied late in the year for a house and Humphreys were fast to respond and extremely helpful in finding a property for us. Our house is newly renovated and we were asked about any requests we wanted to make to the house before moving in. The Loughborough Ashby road office is full of friendly faces; any queries or problems we have had are quickly sorted. I honestly couldn't recommend this estate agents enough, great value and lovely people perfect for students.
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