Newton-le-Willows, United Kingdom
1 Belvedere Rd
N/A
+443300584455
I have used PallMall for few consultations and MRI/CT scans trying to get to the bottom of my pelvic pain. I got to the bottom of my wallet instead. The consultants I don’t think they are interested much in spending extra minutes trying to help patient unless it’s something simple and straight forward. I have seen dr Jain urologist who referred me for MRI scan. There were some abnormalities out of his scope but he didn’t refer me anywhere for further consultations i could benefit from, i was simply left with I can’t help. There is nobody to coordinate patient progress, consultation results and patient satisfaction. Recently I have seen rheumatologist, described problem but consultant needed to see MRI scan. I did MRI scan at theirs location and referral. In my opinion the MRI scan is a botched job as they meant to report on two areas, but reported on just one. Also the report is very vague, deterioration in spine without saying what areas and the language used is colloquial. Despite heavy symptoms it didn’t find any cause of them, I think radiographer/reporting consultant competence may be to blame. Customer service is patchy, responsiveness depending from weather. Sometimes you get a same day response to emails the other times nothing at all. The consultants I have seen at PallMall, despite not being able to diagnose cause of my symptoms, never made an effort to even put forward potential causes or investigations or direction for further help. Shocking, even though you are there seeking for help you don’t get any. Overall I am not satisfied with PallMall, best to avoid as you may like me have wasted a lot of time living in pain, waste your money and gain very little.
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Having been to the Liverpool clinic recently for some Well Man bloods, I came back to see them at their hospital in Newton-Le-Willows. It was only 1 mile off the M6 which is handy and so was the free parking. Took some more advanced blood tests and Nurse Maxine was great - got my results the following day which is really fast. Overall, super friendly clinic and would happily come back.
Dr Krishnan was kind and professional. His advice was helpful. The chaperone was pleasant too. I received the report and the scan images. The reception staff were nice and the hospital was easily accessible and immaculately clean. Would recommend.
I decided to pay for a consultation with a rheumatologist and injections in my knees because I needed to get back on my feet and back to work. The website states \book a single consultation with a private rheumatologist if you want some quality time...\ Due to the current situation I am unable to be examined by my GP. My pain was so bad that I felt I couldn't wait on the NHS waiting list for months. After reading the Pall Mall website I was hoping for a discussion, examination and advice as well as the injections. I was told that it would not be necessary to get my medical information from my GP because the consultant would examine me and know what to do which seemed strange to me. From setting foot in the door, filling in a form and having my 'consultation' took 10 minutes! The doctor just jabbed my knees in different places. Surely my medical notes about previous injections would have helped. For the first time having cortisone injections have not worked for me. Back to NHS for me.
Really lovely communication from both the booking and clinical staff. Great facilities, and everyone in masks (as per Covid rules). Results forwarded quickly too.
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