Newcastle upon Tyne, United Kingdom
Westgate Rd
N/A
+44 1912823000
Toilets
Wheelchair-accessible entranceWheelchair-accessible toilet
So I used to visit here quite regularly with water infections and the place was great friendly reception staff would definitely recommend (about 2/3 years ago.) Unfortunately I visited yesterday and when I walked in the place was quite full but I was feeling under the weather so I was obviously going to have to deal with it anyways I walked up to the desk and the receptionist said what’s the problem? In a quite rude tone and I just responded by asking for an assessment form and she said oh it’s a 2hr wait i said I would wait but the tone in her voice suggested that she didn’t really want any one else there and I thought it was so rude because 1- she doesn’t have to do much work it’s not like she’s the nurse / doctor checking everyone out 2- it’s her job and she shouldn’t be huffing and puffing allover the place she should be doing what she can . Anyways I probably would have recommended this a few years back but not now
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Excellent service, the young man on reception greeted me with a smile and was very courteous towards me. I was seen by a brilliant GP who listened to me, thoroughly examined me and had me admitted to the RVI within half an hour. The building was clean and tidy too.
Receiption staff are extremely rude and aggressive towards patients. Especially late at the night for appointments. Utterly degrading the way they talk to people from shouting down the tanoy on the door to shaming them for not remembering exact dates or asking questions. Whether it is busy or quiet the service is horrible. On a more positive the doctors are often extremely helpful and caring. It's a shame the reception staff are consistently rude.
Really busy ,but the staff were amazing couldn't praise them enough
Seen very quickly.Nurse was considerate and efficient. She was caring and able to give advice as well as prescribe me antibiotics.
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Wheelchair-accessible entranceWheelchair-accessible toilet