Newbury, United Kingdom
46 Northbrook St
N/A
+44 163546666
I recently moved to Newbury and needed one rented accommodation, so I checked online and contacted Chancellors. Then at time of viewing I pointed few defects with property and I was assured from the AGENT that they'll be treated apart from the dirty carpet as Owner is not willing to spend much.. Still I agreed and mentioned in mail immediately after viewing, but these people tried to play smart and they didn't added this to agreement, which I was not aware of. As molds in house, window are not closing, shower not working, carpet cleaning, Broken Blind replacement, broken handles and fresh paint and similar issues were already conveyed to Agent by me over mail and she talked it over the phone as well. They delivered the house to me after 10 days and when I saw property upon entrance, nothing was done. And Now Chancellor told me check with Thames property Management which I suppose is third party who maintains the house. So, i checked with them and now they're taking so much time its been almost month since I'm checked in. And just shower is replaced so far after reminders. And when I requested to get the work done ASAP, now they're telling we're trying but it was not in agreement, But I told her I clearly conveyed the issues in mail and it should be responsibility/job of Agent to take corrective action in agreement or what ever they do. Still I'm waiting for work to be completed. I've added only few pictures for reference
like
Had a very good check in tenancy experience. Everything was dealt with speed and I felt supported. A shame that the entire experience got ruined by the check out process. After having a very quick agreement from the landlady that the deposit should be returned in full, Chancellors took about a month to provide the money back. Not only that took longer than the 10 days imposed by the Government, but also there was never any sort of escalation or managerial attempt to support. Really felt like my complaints were not taken seriously after sending so many emails. Very disappointed with the overall experience and therefore cannot recommend. Even started approaching TDS directly and was about to initiate a dispute. Totally unnecessary drama for such a simple deposit situation.
We had the pleasure of dealing with Chancellors who handled the letting of our property extremely professionally. Special mention for both Sue and Callum who were both hyper efficient and provided top quality support and advice. I hope that this will be the beginning of a long and fruitful relationship!
Absolutely terrible, avoid if you can. Their property management is the most frustrating bunch of people I've ever had to deal with. The first guy we had Rob did absolutely nothing to deal with any of the issues in my flat, and when he actually did do something he did everything wrong, I ended up just going via my landlord instead because at least it would actually get done. I was on good terms with my landlord, and he agreed that he would release my deposit in full, unfortunately chancellors did not. I spent three days arguing with them, they claimed that I had missed payments, owed them fees which were never made aware to me in the contract. I had to send them bank statements, ask them to send me evidence in the contract where I owed these fees. Of course they couldn't send me any evidence because these fees never existed, and I finally got my money released. But yeah, just don't bother.
Deli
The best companies in the category 'Deli'