Currys PC World Featuring Carphone Warehouse

Amazing. Has all the tech you need. Starting from cheap 50 phones to a 8k TV! Price here though is usually on the high end. Depends what product. Got a ps5 and a TV from here

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Big store. Helpful and kind staff. Wide range of products and big variety. I like their customer service and how they keep the store clean and tidy. They do have impressive prices for items that I'd expect to find cheaper elsewhere, and they currently have a price match policy. They have collection service which has been really helpful amidst covid scenario.

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I'm not one to write negative reviews, or even write reviews but my experience with Curry's was atrocious. I bought a laptop on Black Friday, the process was easy and quick but I realised immediately I was given a faulty laptop. I went into store and they told me to call customer services. I called customer services and after waiting an hour to get to someone they said I can exchange the laptop but I'd have to go in store. Long story short, I was sent back and forth so many times because of the lack of coordination between departments. I had to call up customer services almost every day for two weeks to try and sort this out, having to wait in a queue for an hour each time. In store, there was always a long queue of unhappy customers having to go through so much just to return a faulty item. One of the times, I was once in store for three hours because of how useless the customer service team is; I was even given a parking ticket even though I was in the Curry's car park. After 3 weeks of stress I finally managed to return the item. I emailed customer service teams and CEOs but have still not received any response after three months. If you buy from Curry's, the price difference will be made up for by atrocious customer service and faulty products. Only buy from them if you're 100% sure you'll never have to deal with them again!

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I ask you. Is it acceptable when returning an item, that I wait outside in the bitter cold and Snow for half an hour with only one person in front of me waiting. AS YOU ONLY HAVE ONE PERSON WORKING ON RETURNS. Hopeless absolutely hopeless. At least this made me understand one thing by ordering on Amazon it’s easy to send the item back if it doesn’t work well!!!!!!!

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Very nice and clean store!

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