Ross-on-Wye, United Kingdom
26 High St
$$$
+44 1989562671
N/A
DeliveryTakeaway
Late-night foodVegetarian options
We regularly have take aways from The new golden horse and the food is always excellent, we have never had any compliant at all. The staff are efficient and friendly.
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Great food and good staff
Customers service very POOR, food very POOR, I Ordered the Szechuan chicken. But received sweet and sour chicken sauce instead. Did find a long hair in the sauce aswell, after calling the shop up and notifying them of the problem. They recommend kun pow chicken and for me to come down and exchange it. How ever they did not seem bothered atall that there was hair in my sauce and made me come back down to exchange the food, instead of sending a delivery driver instead. The kun pow chicken was not tasting any different from Szechuan chicken they was just the same very poor. I have very little faith in this takeaway to deliver authentic Chinese food. (My salt and pepper spare ribs tasted as if it was drowned in salt.) .
Ordered for the family here last night. Ordered a couple of chow meins, chicken in black bean sauce, szechuan chicken and spare ribs. Their version of szechuan chicken was chicken in a sweet and sour sauce that was accompanied by a long hair. After informing the shop about this, they stated they were happy to exchange the food and staff recommended the kung pao chicken because it was different to their szechuan. They asked us to go back to the shop to exchange the food. They were not bothered about the hair at all. The kung pao chicken was the same sweet and sour chicken with some extra cashews in it. The chow meins were nice enough and food was reasonably priced. However, not impressed with the customer service and overall experience from here, will not be ordering again.
just had our chinese and this is \our go to chinese\ now for sure highly recommended.
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