Neath, United Kingdom
24 Green St
N/A
+44 1639641133
Excellent service and care from start to finish from eye test and visual field, covid guidelines adhered to along with brilliant advice on glasses within my price range, great patience given throughout from Gayle, so a big thank you to her at Neath branch.
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Friendly staff.very helpful.wasn't sure if they could repair my glasses without snapping them.they fixed them no problem.
Wanted to make an appointment for an eye test for myself but there are no online appointments. When I phone the store there is no answer. And when I was in town I thought I’d see if the shop was open to make an appointment after countless times checking online and phoning. I was left out in the rain waiting for someone to answer the door to me and no one came. They were standing there. One customer in the shop that I could see. Service isn’t good enough. Why advertise online appointments if you are not doing them. Waste of my time. I’ve now got an appointment with boots in January.. at least they answer their phones and acknowledge you.
Shambles of a store. Definitely will not be coming back here again. Can’t believe the waiting times and having to stand outside for ages.
A shocking display of customer service today. I called at the store after being told to collect my new glasses. Was made to stand and wait outside the shop. Was not invited into the shop. Was not invited to try on the new glasses to see if they fitted. Was told that 'if any issues, just give us a call'. All in all, a very poor experience. Would not recommend..!
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