Napleton Cadillac Rockford

We we're shopping for a used car for my daughter (new driver). We had been to 5 dealerships and Napleton Cadillac was our last stop. What a breathe of fresh air! We we're immediately welcomed by J.R. He was a blessing and so wonderful to work with! No pressure, he asked what we were looking for and immediately got the keys to the cars we wanted to test drive. Again, no pressure, he just wanted to make sure my daughter was happy. It was a pleasure working with him and would recommend him highly. We have a wonderful used SUV. Thank you J.R. God Bless!

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My wife and I stopped into Napleton Cadillac on Perryville to look at some used Cadillac’s on Saturday. We were promptly greeted by one of the sales members, and she was so helpful. We test drove about 4 or 5 used SUV’s and one sedan. We then came to an agreement on price, and the trade in value on out Jeep. While sitting in the show room area filling out paperwork, my wife found a new Cadillac CTS and fell in love with the car. The price was higher, but we were able to work with sales person, and a manger to come to agreement on prices. Two things I liked the best was low pressure from Staff, and willing to listen to our needs. Secondly when we were in the test drives I was amazed but the knowledge that she had about the cars we drove. A big thanks goes out to the Napleton team here in Rockford Il. Rick

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I had an appt there it was confirm was told to ask for 1person or another neither was there, gave them my price range ,this person showing everything but a cadilac, was dissapointed

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I chose to purchase my wife a new car from Napleton Cadillac largely because of the service I received from sales consultant Justine Brugger. She didn’t just try to sell me a car. She listened to my needs and educated me accordingly. Justine knew the product line well and introduced me to all the various models then helped me design a car with just the right features for my Sweetheart. Justine procured my final selection from an out-of-state dealer since she didn’t have exactly what I wanted here in Rockford. Justine’s mannerism’s and approach to helping customers made my car shopping experience a pleasurable one. The dozen red roses she presented to my wife when we picked up the new car was a very special touch. Justine’s associates in the sales, parts, and finance departments treated us well too. All in all, Lisa and I felt like we were treated like Royalty at Napleton Cadillac. Lisa loves her new CT5 Sport. Thank you Justine and friends!

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I made an appointment to have my vehicle checked on a Friday, I didn’t receive a call during the weekend so I called them on Monday and I was informed that they didn’t had a chance to do the diagnostic. I was informed that someone was going to call me on the evening but never received a call. Once again, I called them and again they were not able to check it and they didn’t really knew if they would have time to take a look at my truck the following day. I struggle to get to work for nothing.They just made me loose my time. I don’t really understand why do they give apppointments if they are not going to be able to do their job.

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