Naperville, United States
1565 W Ogden Ave
N/A
+16305058282
I went in for them to connect their computer just to see why the airbag light is turned on. My tire pressure light was on as well (due to the cold weather). Normally when i take my Honda in for any sort of service at their shop they check and add all the fluids, including the tire pressure and they wash the car, Jeep apparently does not do the same. I am dissappinted because they charge a great deal just to do a quick check and they claim to have great customer service but do not go out of their way at all. Joanna from customer service was really kind, she deserves 5 starts.
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Good buying experience. Friendly staff. They were willing to work the deal over the phone which made it a more comfortable buying experience. With kids, it is nearly impossible to spend time at the dealer. They were motivated to make a good deal on our 2017 Pacifica. We bypassed another much close dealership as they were not willing to put the deal together without us going into the store. Chris, or sales guy was got at his job. Knowledge. Oddly, knowledgeable car salesman are few and far between. Chris was a professional. Thanks!
Fantastic experience from start to finish. I spoke to a different Jeep dealership the previous day and they seemed annoyed to be helping. This Jeep dealership was great from the person taking my appointment to the technician. I have always owned Jeep and will be giving this dealership the first shot f or business when it is time for my next one.
Wonderful Experience since the moment you walk in until you leave. Salesman, Managers and the GM are super nice and very professional. They took the time in answering all of my questions as well as making sure I get a great deal on my Trade-In. They worked with me making sure I got the payment I wanted and was comfortable with. I definitely recommend this 5 Star Dealership.
Do not take your car here! On 5/14/2020 I brought my Jeep Grand Cherokee into Naperville CJDR for service. I brought my vehicle to a dealership as I expected a high level of service. The dealership performed routine fluid changes, tire rotation, vehicle inspection, oil change, etc. Total service cost 1,000. On 6/6/2020, I was driving on the highway and 4 studs / lug nuts sheared off the wheel. The tire was barely holding on by 1 lug nut! With the vehicle stuck on the side of the road, I had to tow it to the nearest auto shop for repairs. I am lucky there was no serious accident, and that my car did not flip on the highway. An issue like this is caused from over / under tightening the lug nuts. The vehicle had barely any mileage from when it was serviced to the accident. It sat in a driveway during the stay at home order. The vehicle had damages to the Rim, Bearing, Hub System, Spindle, and Half Shaft. Total repairs cost 2,400. Based thereon, I also have no confidence that the initial 1,000 worth of service at Naperville CJDR was done properly. Overall, I am lucky that I had no personal injury or did not end up in a ditch. After the accident, I reached out to the Service Director (Tim McKay). Tim said that the dealership was not responsible because the vehicle may have had fatigued studs / bolts before it was serviced, or that the nuts could been affected by someone trying to steal my wheels. I find it hard to believe that my properly maintained vehicle would have fatigued studs / nuts. Or that someone tried to steal my wheel while it was parked at a suburban residence during stay at home order. I would recommend people take their vehicle elsewhere for service. Naperville CJDR has shown an inability to properly service a vehicle and an inability to address any mistakes. Their service may put someone else in danger as it has put me in danger.
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