Muriel Green Nursery School and Day Care

Muriel Green staff have been very professional and kind to us. I'm a Mum of twins and had very difficult life circumstances. Sue (daycare manager) and Gemma (headteacher) have listened to all my challenges and have been of great help and support. They provided me with the solutions I needed in the care they give to my children who love attending here. My son runs into his teachers arms in the morning. Everyone who works here is friendly and approachable. I think they don't get enough recognition and I don't believe I can find a better day care in this region. Their garden is so lovely too. I cannot thank them enough, they made my life a bit easier and they feel like family.

like

Report

We never got a chance to send our daughter to this nursery which I must say, came highly recommended by a few of our neighbours. The reason for one star is down to absolutely appalling communication from the nursery manager: noone ever came back to us when I originally requested some information about the nursery, I must have chased 5 times; every time the manager said she will review our application, confirm the space or send us bank details to transfer the deposit etc., she never did without constant reminders from us; she was rude on a phone and just wouldn't listen. The icing on the cake was when the open morning was cancelled an hour before our appointment and we were notified via email - she didn't even bother to call or respond to emails/calls. When I sent her an email to say how disappointed I was with the way we were notified (I was 8 months pregnant and went to the open morning after a sleepless night feeling absolutely awful), she just said she was sorry to cancel the morning due to Covid. Long story short, we withdrew our application due to awful communication and manager's rudeness and her inability to listen.

like

Report