Stockport, United Kingdom
22 Village Square, Bramhall
N/A
+44 1614400131
Joanna was instrumental in her conveyancing work for my property purchase. Efficient and communicative, being able to answer any and all questions I had.
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PART 3/3 When I replied to say that I was shocked at his response, he again replied in an unprofessional manner by stating that as I had a complaint “he should PROBABLY send me the complaints procedure”. When I stated that he shouldn’t treat paying customers in this way, his response was, and again I quote “I was unaware you were a paying customer – I’ll check your ledger and refund your payment tomorrow.” To which I replied “From your comment below, does this mean that a client who you are working for but is yet to pay is treated differently to someone who has paid up front, somehow I doubt it...”, he didn’t reply. ***To summarise - The owner of the company simply does not care about his customers, which is why I implore you to use an alternative firm, and give Mounteney’s a wide berth. They will mis-quote you, deny it, even though I have the mis-quotation in writing and will then condescend you, belittle you and refuse to assist when you raise a complaint. If this review means that just one person doesn’t have to have the appalling experience that I have had, this review will be worthwhile, but I hope that it has a far bigger impact, and only then will the owner consider treating his customers in an acceptable manner***
I have used Mounteney Solicitors for many years now and have never had an issue. The service and advice has been professional at all times and the fees are more than reasonable. Excellent traditional, personal service
Deli
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