Stoke-on-Trent, United Kingdom
Unit 5 James Brindley Way
N/A
+44 1782337345
Cannot recommend Motiva Direct enough! I was apprehensive about buying my first car as I had no idea where to begin. I found a car I was interested in via auto trader that took me to Motiva. Once I started conversing with Warren it was the most smooth and simple process. No big flashy sales pitches or pressure selling. Simply provided me with the information I was looking for (pretty much everything was already on the website!). Once I decided to buy the car, it was serviced, MOT'd, taxed and came with a warranty at no extra cost. The car was in such great condition and at such a good price. No hidden nasty surprises. What you saw was what you got (with some pleasant bonuses!). So happy with my car, and the service I received.
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Very proffesional and trustworthy company. The deal was done smothly and with great service from both Warren and Neil. Thanks
Worst customer service experience ever! Car had scratches and dents all over which was not declared. Empty show room, it has a sign to wait outside and you will be greeted. I waited and eventually walked in and Warren came 30 minutes later. Very rude man. I was very polite to him, told him I came for a car and the one that I had come for had scratches and dents on it, I had travelled 5 hours to find car was not as shown in pictures. This was a one year old car! To which his response was well do you want it or not. He was very flippant and did not seem to care at all! Astonished at the way he speaks to potential customers who are their to potentially spend 30k on a car! The car was involved in a accident and he did not inform me and denied this! I took a picture of the bumper from underneath and he refused to look saying not needed so he was definitely aware. He actually lied about the car not being involved in an accident and then later on did admit this as it came up on the check!! He was very abrupt did not seem to want to deal with me at all from the get go. Did not have any respect or customer service skills. I was not rude back to him in any way but thought I should write this review to warn others especially if you are travelling from far as majority of cars I saw had bumper damage, dents and scratches. It is not worth the time to come here. It seems to be a sham. The cars and the salesperson Warren who is the only person working in the place. AVOID!!!
Fantastic experience with Warren. He provided the best advice and ensured I got the best deal for the vehicle. He’s very knowledgeable with the special features of all his cars and is able to recommend cars to suit certain desires. As a first time buyer I was unsure of what I was looking for and the process but I was provided with the best advice and support from warren. Fantastic communication throughout! I have already recommended to a couple of people and will continue to do so! Many thanks Warren!
Had the car a few weeks now very pleased with it. A great company to deal with from paying the deposit to picking up the car. Warren was very proffesional, he made all the admin and collection of the car very easy and painless. I would certainly buy from Motiva Direct again.
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