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Prices were good and delivery very quick. I've just knocked a star off due to poor choice of courier. I would rate the courier one star. I had to pay 10 for courier delivery due to the size of the item, the courier delivered today when I was out all day and left the package on my doorstep, not hidden at all, not under anything to shield from the rain, just right on my step which is literally on the pavement so not even hidden from the road. Box was soaked through and falling apart, so much for presenting it in the box as a gift. It was there all day as I only got back from work at 7pm. This wasn't a cheap delivery that I'd want stolen from my doorstep! I couldn't order again knowing this could happen without leaving instruction to the courier. I appreciate most couriers want to leave parcels rather than try again but there are so many discreet places to hide it that other places have used, I don't know why they would think it is okay to just leave it there.
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I cannot recommend Model Railways Direct more highly. Placed an order at 08:00 Friday, and my new loco and wagons were up and running by 13:30 Saturday. Excellent products (Hornby) and even better service.
I Orderd from your company Yesterday afternoon.my Delivery Came This morning. I'm really impressed with how quickly You Sent our products out for dispatch. I shall most Definitely recommend, an order from your company in future..thank you for your easy to order site. An rapid delivery time.mrs a William's.
Great range of products at decent prices, speedy delivery, what's not to like?
Thank you so much to Model Railways Direct for the excellent customer service - nothing was too much trouble and communication first class! Having sent my grandson a train set to Sweden - unfortunately at the beginning of lockdown it wasn't collected and was sent back to England. We tried again and due to a blip in the carriers delivery service seem to get lost in Sweden! Mark kept me informed all the way and result - train set found and a very happy 6 year old!
Deli
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