Mission Park Funeral Chapels South, Cemeteries & Crematories

We have had family out here for years. They don't take care of the property, there is trash EVERYWHERE. There is no way to water flowers or the grass. They talk about beauty at their sites but there is no beauty at this one. Very poor considering how much we've spent with this company.

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the office people at this location suck, they do not know what they are doing. they even moved our loved one to a different room without notifying the family and were also very rude when we asked why she was moved. Then they didn't put the obituary until 2 days AFTER our loved one was buried, and still with them doing that they still got the obituary wrong after 2 tries. misspelling names, forgetting names, and even adding a name of some unknown person. if I could I would put zero stars for this place. therefore I would NOT RECOMMEND this place to anyone..

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Funeral director for our funeral, Carina/Karina Soto was very unprofessional with her mannerisms. There was a technical issue with the media diaplayed and she entered the room with a sassy attitude and speaking loudly for no reason. The other staff were quiet and respectful when entering the space. There was a typo of the year the family member was born on the obituary cards. The rosary was delayed. Hopefully more prepared staff can handle future funerals. Lastly, there is poor maintenance, there is a water feature that has old obituary cards and algae.

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The staff and Directors need a crash course on customer service and empathy for grieving families. You would think after the negative news and possible lawsuits they would be more focused on improving their image. it's not like our family was asking for a handout or charity but more of an explanation on burial charges to bury a dear family member on a plot our family purchased in 2012. Because of their lack of empathy, professionalism and rudeness, we will not use thier services in the future.

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