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WTB (Wilderness Trail Bikes)

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Mill Valley, United States

wtb.com
Manufacturer· Entertainment and recreation· Mountain bike· Consumer Goods· Mountain bike store

WTB (Wilderness Trail Bikes) Reviews | Rating 4,4 out of 5 stars (5 reviews)

WTB (Wilderness Trail Bikes) is located in Mill Valley, United States on 475 Miller Ave. WTB (Wilderness Trail Bikes) is rated 4.4 out of 5 in the category manufacturer in United States. Founded in 1982, WTB was formed in the birthplace of mountain biking to design better bicycle products. Renowned for saddles, tires, rims, and grips, this rider-driven company continues to push the boundaries of what’s possible through an unrelenting spirit of innovation and passion for two-wheeled adventure.

Address

475 Miller Ave

Phone

+1 4153895040

Company size

51-200 employees

Headquarters

Mill Valley, California

Founded

1982

Open hours

...
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B

benjamind94

I had a problem with a tubeless tire and the after sales service was very responsive, especially Jiri, who was my contact from the beginning to the end. Big thank to him! A french customer

J

Joe C.

I bought a set of their i23 frequency rims used and they were fine for many seasons. After being stored one winter, I saw that the rear rim had completely failed where spokes attach to rim and that the front rim had also developed cracks. After a quick internet search I found this had happened to others and that WTB was replacing the rims. I contacted WTB and after sending them photos of my failed rims they said sorry but since you did not originally purchase them you don’t qualify for no charge replacement. I have never had any other rim completely fail me before in all my years of riding.

L

Leander Opperman

Attention all road , mountain and gravel bikers . If you are looking for top customer service (and products) for your bike, look no further. These guys rock, seriously! I had an issue with a gravel bike rim and approached them for consideration of a late warranty replacement claim. The warranty lapsed a month ago. Jiri (Rider Support division) was on it in a flash, considered the merits of the claim and exercised his discretion in favour of replacement. His communications were prompt and friendly and it felt like I was speaking to a friend who really cared about me as a customer. A very different experience from my other experiences with customer support divisions of manufacturers across all industries. The result? I should be back riding soon. I have told all my buddies and they will all be supporting WTB. It is good to see that the folks at WTB \walk the talk \when it comes to great customer service, rider support etc. As an aside, what happened to the rim could have happened to any other brand. However, the manner in which my issue was treated by Jiri made all the difference. They mean what they say when they invite riders to “join the family” and I certainly felt like one of them. For me, going forward, there is only one product-WTB all the way man!

M

Mr. Lee Jones

Unreal how awesome this brand is, high quality at a great price! They also have some pretty rad apparel... A must-stop if you're in Marin!!

A

Alex Hodson

NOT A RETAIL LOCATION. NOT A BIKE SHOP.

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